Is Embassy Suites a good company to work for?

Embassy Suites has an overall rating of 3.2 out of 5, based on over 1,237 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 49% of employees would recommend working at Embassy Suites to a friend and 40% have a positive outlook for the business. The best reviews about Embassy Suites have been left by employees working as Sales Manager , Guest Service Representative and Night Auditor .

Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Embassy Suites?

49% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (38) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Server/Waiter (10)

What are the pros of working at Embassy Suites according to real employee reviews?

"Great benefit package and discounts." ((in 68 reviews)); "The staff is great and communicate well." ((in 44 reviews)); "Met some great people and enjoyed the work." ((in 42 reviews)); "Great coworkers and discounts on rooms." ((in 36 reviews)); "Fun work environment" ((in 15 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 97 reviews)); "Low pay and dealing with angry guests." ((in 90 reviews)); "Long hours and very fast paced environment" ((in 33 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 19 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

What are the top reviewed Embassy Suites locations?

Denver , Orlando , Tampa , Lincoln , San Antonio , Portland , Atlanta , Houston , Murfreesboro , Washington , San Marcos , Rogers , Dallas , Denton , Nashville , South San Francisco , Las Vegas , Huntsville , Charlotte , Austin , Loveland , Philadelphia , Phoenix , Wilmington , Frisco , Little Rock , Charleston , San Luis Obispo , Tigard , Norman

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.2

49% would recommend to a friend

(1,203 total reviews)

Christopher Nassetta

58% approve of CEO

40% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.8

Compensation and benefits

2.7

Senior management

Embassy Suites has an employee rating of 3.2 out of 5 stars, based on 1,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Apr 27, 2026

Tips for hostesses are good, but shifts can be tough

Hostess

Recommend

CEO approval

Business Outlook

Pros

Good tips for hostesses from room service

Cons

Breakfast shift and double shifts

3.0

Apr 19, 2026

Flexible schedule and easy work, but management frustrating

Breakfast server

Recommend

CEO approval

Business Outlook

Pros

- Flexible Schedule if Part-time - Easy Work - Free Breakfast/food

Cons

- Management was a bit frustrating, not listening to employee concerns - Location is a bit old, and it shows

2.0

Apr 8, 2026

Great travel discount, but management lacks integrity

Senior sales manager

Recommend

CEO approval

Business Outlook

Pros

Team member travel discount is great and probably the only decent benefit.

Cons

Upper management at my property (Crystal City) were some of the most disingenuous people I’ve ever met. The Sales department might as well be selling used cars.

Viewing 10 - 12 of 1,203 Reviews

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Jobs at Embassy Suites

Portland Embassy Suites- Front Desk Positions

Overnight Front Desk Associate

Overnight Valet Attendant