CSR - Customer Service Representative (CSR) 1-800 Contacts Employee Review

Leadership genuinely cares about employees and creating a good company culture. Most companies claim to live their values but rarely ever do--1-800 Contacts is the rare exception that actually does. During my time here, I have felt genuinely supported by my team and leaders, and I know I am trusted in my role and that my work is valued. The company also has great perks (the 20/20 Grille!) and benefits. There are high expectations, but if you are willing to work hard and care about your impact, you will do well here!

They love gathering feedback and getting lots of opinions--even when those opinions aren't necessarily informed or likely to provide good direction. This can slow things down.

Remote Work Opportunities, On-Site grill

I worked at 1-800 Contacts for four years in the marketing department. During that time, I consistently produced high-quality work and handled a workload that often exceeded that of my peers. One of the biggest issues I experienced was a culture of toxic positivity. Employees were discouraged from raising concerns about workload, team dynamics, processes, or opportunities for improvement. Constructive feedback was often viewed negatively rather than as an opportunity to make the organization better. My experience ended during an extremely difficult personal period in my life. Rather than receiving support or even a meaningful check-in, I was terminated. What followed was even more concerning. During the termination meeting, I was given conflicting explanations by the individuals involved, and despite requesting the reason for my termination in writing, I never received one. When I later filed for unemployment benefits, the company reportedly provided Workforce Services with a different explanation for my separation, one that did not match what I had been told and that I believe was inaccurate. I subsequently learned of similar experiences from other former employees. I was also disappointed by the severance package, which fell well below what I would have expected after nearly four years of service and contributions to the company. Overall, my experience left me with serious concerns about transparency, accountability, and how employees are treated when difficult situations arise. What I initially perceived as an unhealthy workplace culture was ultimately reinforced by the way my departure was handled.