EMPLOYEE BEWARE - Growth Marketing Manager 1-800 Contacts Employee Review

1.0
May 19, 2024
Recommend
CEO approval
Business Outlook

Pros

They have an okay grill on-site where food is heavily discounted (can get a full meal for around $3 typically) and free soft serve. They have smaller on-site gym and fun/arcade room which seems to rarely be used.

Cons

* Management: In this role, specifically in the marketing department, I dealt with some of the most toxic personalities I have ever encountered in my 16 years of professional work. My direct manager was the most unempathetic, unhelpful, and unrealistic person I have ever had the displeasure of working with. Rather than using collaborative language to help teach me in areas I was unfamiliar with, there was constant blame and judgement. The way my manager spoke to me and other direct reports are ways that I wouldn't even choose speak to my worst enemies. I constantly logged off thinking "am I even good at my job?" and "Sunday scaries" so filled with anxiety that I had a hard time breathing just thinking about having to log back on and interact with my manager the next morning (which I didn't realize could actually be possible prior to experiencing it first-hand). I was micromanaged worse than I ever have been, even though I was told in the interview that my manager was a "macro-manager" (the opposite of micromanaging), I was micromanaged down to the very words I would use in presentations, every detail had to be my manager's way of doing things and every single piece of work I submitted took at least 3+ revisions and wasted so much valuable time because everything needed to be their way. I was messaged on Slack in the evenings often with large paragraphs of tasks to complete the next day which usually encompassed most of the day rather than things I actually needed/wanted to work on (no work-life balance respect). Upon connecting with others in the department, it seemed to be a general consensus. When approaching senior leadership about the challenges encountered, they were equally as unresponsive and unhelpful, not seeing a problem in the management style or treatment, despite detailed examples and documentation being shared. * Work-life balance: Work life balance was non-existent and work load was extremely high. I would constantly be working evenings and weekends to try and keep up with the work load and demand. I came from a digital marketing agency background and somehow managing 4-6 clients was easier than managing my role here due to the lack of support and unrealistic expectations -- always being demanded to take on more and more and more, unwilling to take "I don't have the bandwidth for this" as an answer. Despite my efforts, I was consistently told in my 1x1s with my manager that I was falling short and not doing enough. At the same time, I was told I shouldn't be working evenings and weekends, So I wasn't allowed more time to put in more effort and hours (despite being willing), yet simultaneously told my work wasn't good enough -- a typical case of corporate gaslighting. * Benefits/Comp Insurance is not great, on the higher end and found myself paying higher I have at other roles. Comp is fair at the time, bonus earned for management level employees. * Culture/Values: Everyone is super siloed in the marketing department. You rarely get the opportunity to interact with even other marketing teams, even though it would be beneficial for you and performance. As a remote employee, I was told I needed to come into the office once a quarter (dates/times were not something I was asked about, or asked if I could or wanted to go -- was forced). They have an okay grill on-site where food is heavily discounted (can get a full meal for around $3 typically) and free soft serve. They have smaller on-site gym and fun/arcade room which seems to rarely be used. * Overall: They say that in life it's more important to know what you don't want, than what you do want. And trust me when I say you DO NOT want to work here. A wise man learns from his mistakes, a wiser man learns from the mistakes of others. I hope you'll learn from mine and avoid what seems like a great opportunity with a well-known brand, to what is actually a self-esteem destroyer and anxiety-inducing role where you will become an insignificant cog who's feelings or contributions don't matter.

avatar
1-800 Contacts Response
2y
Thank you for reaching out with your experience. We take all feedback (Glassdoor reviews, employee engagement surveys, etc.) seriously and have passed on your comments to our marketing business partners and leadership teams. We are constantly working on hearing feedback, and creating an environment that nurtures work/life balance and support. We appreciate your time with our company and wish you only the best with your next opportunity.

Explore other reviews about 1-800 Contacts

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leadership genuinely cares about employees and creating a good company culture. Most companies claim to live their values but rarely ever do--1-800 Contacts is the rare exception that actually does. During my time here, I have felt genuinely supported by my team and leaders, and I know I am trusted in my role and that my work is valued. The company also has great perks (the 20/20 Grille!) and benefits. There are high expectations, but if you are willing to work hard and care about your impact, you will do well here!

Cons

They love gathering feedback and getting lots of opinions--even when those opinions aren't necessarily informed or likely to provide good direction. This can slow things down.

avatar
1-800 Contacts Response
1w
Thank you for your kind words! We try to live our values every day, and we're so happy your experience reflects that. We thank you for all your hard work and contributions to our organization, We do love gathering feedback from our associates, but appreciate your thoughts on how we can improve that process. Thank you again. We hope to work alongside you for years to come!
2.0
Jun 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote Work Opportunities, On-Site grill

Cons

I worked at 1-800 Contacts for four years in the marketing department. During that time, I consistently produced high-quality work and handled a workload that often exceeded that of my peers. One of the biggest issues I experienced was a culture of toxic positivity. Employees were discouraged from raising concerns about workload, team dynamics, processes, or opportunities for improvement. Constructive feedback was often viewed negatively rather than as an opportunity to make the organization better. My experience ended during an extremely difficult personal period in my life. Rather than receiving support or even a meaningful check-in, I was terminated. What followed was even more concerning. During the termination meeting, I was given conflicting explanations by the individuals involved, and despite requesting the reason for my termination in writing, I never received one. When I later filed for unemployment benefits, the company reportedly provided Workforce Services with a different explanation for my separation, one that did not match what I had been told and that I believe was inaccurate. I subsequently learned of similar experiences from other former employees. I was also disappointed by the severance package, which fell well below what I would have expected after nearly four years of service and contributions to the company. Overall, my experience left me with serious concerns about transparency, accountability, and how employees are treated when difficult situations arise. What I initially perceived as an unhealthy workplace culture was ultimately reinforced by the way my departure was handled.

avatar
1-800 Contacts Response
3w
Thank you for taking the time to share your experience. We’re truly sorry to hear that your time with us, especially your departure, didn’t meet the level of support and clarity we aim to provide. At 1-800 Contacts, we strive to foster a culture where feedback is welcomed and associates feel comfortable raising concerns about workload, team dynamics, and ways we can improve. We recognize that experiences can vary, and we take feedback like yours seriously as we continue to evaluate and strengthen our culture. We’re also committed to treating associates with respect and transparency throughout all stages of employment, including during difficult transitions. We regret that this was not your experience. We appreciate your feedback and wish you nothing but success in your future.
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