Poor management - Customer Service Representative 1A Auto Parts Employee Review

Great place to grow your shooting, editing and creative skills. Professional setting with experienced auto techs who are committed to a quality on air product. 401K ESOP Program Quarterly Bonus Holiday Schedule PTO Carryover Work//Life Balance Equipment

Hourly wage can be low but there is room to negotiate and to earn yearly raises.

Ability to remote in from home

At the start of the COVID 19 pandemic the company hit a historic slow during normal busy season. There was a mass company meeting where they told us we would all be okay, and we would all pull through this together as a “family”. Two days later there were mass PERMANENT layoffs across the board. It didn’t matter if you had been there 10+ years, if you were a consistent performer, if you had never had a write up, or never been on a “personal improvement plan” for failing to meet company standards. They took the COVID 19 pandemic as an opportunity to clean house, to heck with people’s lives, families and livelihoods. Then instead of rehiring any of the 40+ people they laid off, they left all those people hanging out to dry and hired new staff. Outside of their “family like” response to COVID 19, the company is an internal mess. No one has the same answer to any question, and for years guidance from upper management was lacking overall. Promotions are issued on the basis of favoritism and popularity, not performance or seniority. They would rather keep top performers at the bottom, where they can keep up their assembly line approach to customer service and pump out phone calls and emails, rather than let them move up the ranks within the company and grow professionally. Internal goals, policies, and procedures change and flip flop so often it’s a wonder no one has ended up with whiplash. HR has a history of completely messing up employees insurance plans upon permanent hire. There were multiple incidents where people with medical conditions were misadvised about their plans and coverage and had to go without their insulin or specialist care until “open enrollment” reopened for the year. They are also scamming customers by selling the same parts under 2 entities and purposefully providing subpar customer service for one company to push customers to the other where they will have to pay more for the same janky parts. If you are looking for a trip down the rabbit hole where up is down and nothin makes sense, this may be the company for you. If you are looking for stability, security, and growth, it would be in your best interest to apply elsewhere.