Like other call centers - Collections Specialist 1st Source Employee Review

4.0
Oct 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Great pto, set schedule at least on 1 project, different projects to choose from or move to, opportunity for advancement, some attainable bonuses and overtime, flexibility with time off performance improvement

Cons

Low-mid base pay, like other employers, lots of change but poor communication, software issues that impact productivity (& you are expected to make up for the lost stats with almost almost super human strength)

Explore other reviews about 1st Source

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance is good. Annual Raises and pretty consistent. Great work environment and friendly supportive teammates. They are morally and ethically grounded. Somewhat frugal, but will spend money appropriately when needed.

Cons

Health Care could be better.

3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

Pay raises are not based on performance

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