Good People, Needs Improvement on Everything Else - Anonymous employee 1st Source Employee Review

2.0
Sep 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is good, standard banking hours and major holidays off, so long as you're not at an extended hours branch/in-store branch. 401k match and health insurance provided at full-time. Many great people throughout the organization trying to advance it and really do care about their customers. Very efficient teller training program, when you complete it you feel knowledgeable about what you are doing. If you're in the South Bend area very well known which helps a lot in some situations. When it comes to come other areas, especially the Valpo region you'll find that you are constantly describing it as the bank with the orange sign. Do donate to a lot of organizations in the community though there isn't any initiatives for actual volunteer work.

Cons

Pay is sub-standard compared to typical banks. Tellers make more on average just about anywhere else. Upper management is completely out of touch with their employee base. There is no such think as confidentiality, I frequently was told professional/personal information about fellow co-workers, some of whom I had never even met and frankly it was not any of my business. Poor/negative leadership in certain areas, especially the Valpo region from the top down, which results in high turnover. A huge emphasis on sales that are based off of previous years and don't take into account changing markets/typical rise and fall of business (loans/accounts typically fall off in the colder months). Constantly feel forced to push products on people that are not in their best interests. Undecided target market and poor account options for students, but an application, which turns out to be less than reliable and doesn't have the basic functions of most banking apps. In general a lack of apathy towards any type of technological advance will frustrate you and your customers. The marketing department has somehow managed to supersede the position of the Consumer Banking VP and ends up making decisions that are in no one's best interests and communicated poorly throughout the bank.

Explore other reviews about 1st Source

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance is good. Annual Raises and pretty consistent. Great work environment and friendly supportive teammates. They are morally and ethically grounded. Somewhat frugal, but will spend money appropriately when needed.

Cons

Health Care could be better.

3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

Pay raises are not based on performance

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