Customer service - Anonymous employee 1st Source Employee Review

3.0
Feb 14, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Family oriented, friendly. Very customer centric, many locations.

Cons

Still working on catching up on technology. Inflexible hours, not competitive in the market for pay. Very hierarchical organization.

Explore other reviews about 1st Source

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance is good. Annual Raises and pretty consistent. Great work environment and friendly supportive teammates. They are morally and ethically grounded. Somewhat frugal, but will spend money appropriately when needed.

Cons

Health Care could be better.

3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

Pay raises are not based on performance

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