It's a good place for those who want a career in banking. - Customer Service Representative (CSR) 1st Source Employee Review

4.0
Jul 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Company values it's employees and has a robust training program. Good benefits Clear ladder for advancement

Cons

As a CSR you are still very much in a retail environment. So if you don't want a customer facing role this job isn't for you. I've had colleagues belittle me for not knowing something but asking and then also get mad for not asking enoughh questions after being belittle.

Explore other reviews about 1st Source

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance is good. Annual Raises and pretty consistent. Great work environment and friendly supportive teammates. They are morally and ethically grounded. Somewhat frugal, but will spend money appropriately when needed.

Cons

Health Care could be better.

3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

Pay raises are not based on performance

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