Pros
Most of the people there seemed nice, including management. Work From Home
Cons
Extremely understaffed - Most days phone calls are non-stop, and all the while they expect you to work on email tickets at the same time. Most of the callers are unnecessarily hostile or simply don't know how to do their jobs. - You will have to pull teeth to get callers to co-operate. There will be many difficult calls that last hours, and you will take a lot of abuse. Communication hit-or-miss - Many, many times when I required a response on something, and I would be left waiting far too long with an angry person on the phone. There were people NOTORIOUS for not giving straight answers to direct questions, and yet management did nothing about it! Support is time generally left in the dark on things Knowledge Base is inadequate and impossible to search. The training is doesn't prepare you well for the job. As you work there longer, they make you support more platforms with even less training. Starting wage seemed good at first, but was way to low in hindsight for the amount of workload they expect you to take on. Software/Hardware implementation is very proprietary - You won't learn very much in this job that will carry over to other IT jobs