confusion, chaos, crisis - Market Manager 7-Eleven Employee Review

2.0
Dec 11, 2012
Recommend
CEO approval
Business Outlook

Pros

average salary-benefits, very good training in the field.

Cons

culture is old school- lots of long time employees with no ideas or clues to best practices in operations. Newer management locked in battle with old school group, with no clear direction or focus. company is growing fast, but capital should also be used to improve older stores. Many franchisees are very dissatisfied with poor communication (cannot talk to a real person at store support center), mistakes on monthly reports, memos full of errors, facility problems with never ending mistakes that the field ends up trying to resolve. Working in the field is just non-stop fixing problems, communications, and other crisis caused by store support center 's lack of true operational support. Translation- you're always fighting fires out in the field.

Explore other reviews about 7-Eleven

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

good work value and environment friendly

Cons

The manager would call my phone at 3 am to tell me to unload a truck full of drinks alone, constantly, even though it was never mentioned or docked as pay.

2.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

· Guaranteed overtime — Night shifts often ran long, and overtime was consistently available. · $14/hour starting pay — Standard for the role, but the overnight differential helped. · Overnight schedule — Good for night owls or anyone who prefers a quieter work environment. · Hudson Oaks PD presence — Police regularly stopped by, which made the late hours feel safer. · Minimal direct supervision — No manager breathing down your neck during night shifts. You were trusted to run the store independently.

Cons

· No training provided — Promised during the interview, never delivered. · Missing cleaning supplies — Brooms, glass cleaner, disinfectant were frequently unavailable. · Poor communication from management — Last-minute schedule changes, full voicemail box, unanswered requests. · Unreliable morning crew — Night shift often had to stay late because morning people didn't show up on time. · Terminated after setting a boundary — Asked to leave at scheduled end time; was fired the next day.

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