Not what I expected - Console Operator 7-Eleven Employee Review

1.0
Oct 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Loved my fellow team members, made some amazing friends there. High pay rate.

Cons

Where to start. You work alone (depending on your store and time of day) so there were many cases were I had a burn or cut, but couldn't take care of myself because there were customers to serve. If you scare easily, this is not the place for you because customers can get aggressive. Management was a mess and their whistleblower service conveniently didn't work (not sure if it does now, fingers crossed it does). Blatant and gross favouritism from manager. Reported manager for bullying, inappropriate and malicious behaviour. Corporate just defended management and ignored the problem. Manager often spoke poorly behind their staffs' backs. Horrible environment to be in, made me feel like I was back in high school. Wasn't allowed to take a break. You get whats called a 'crib break' but if my manager caught anyone sitting down, they got an earful. (Again this depends on your manager, some let you take a break and sit down, even though a crib break is defined as a rest by Fair Work) So many other things I could list, but moral of the story is that corporate didn't care, they didn't even have the nerve to reply to any staff member who quit.

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5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company to work for. Benefits are above average. Room for growth is never ending.

Cons

Being laid off for work force reduction

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, Schedule Flexibility and Local Teams - That is where the pro's stop

Cons

Upper Management don't seem to have a clue! They do cuts throughout the company every 2 to 3 years just to hire back/hire new people into roles they eliminated 6 months earlier. They say they value people and their concerns but the majority of workers say nothing about the toxic work environment created by Zone Leaders and above in fear of being singled out. They create positions that don't add value to the field and add more and more work onto field staff. Size of areas continually change - first its 10, then 12, then 16, back to 12 and back to 14+ stores. No consistency in there direction, they train you to manage the whirlwind but the problem is...... they create the whirlwind! Upper Management is a do as I say, no questions asked

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