Not perfect, but what company is? - Anonymous employee 8x8 Employee Review

4.0
Feb 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Salaries are fair, as far as I can tell. It is definitely "lower" than perhaps some of their competitors, but this I do see it as based off what they can afford, rather than them simply trying to low-ball future employees - Benefits are standard & decent - My team specifically really worked well together, so they are doing things mostly right when it comes to hiring - My manager was particularly nice.

Cons

- Leadership teams were very clique-y. It's either you were in, or out. Not a bad thing to be out, because they do leave you be, but you will be out of the loop. If you're okay with that, then this isn't necessarily a con. - There wasn't much consistency across teams. Some teams worked really well, some didn't, and it was obvious. This was reflected in processes (I felt some teams got more leeway to do things a certain way, vs. following documented guidelines). - Speaking of documentation, this is where they're sincerely lacking. I felt that I had to keep asking questions about how things were done, and usually the answer I'd get was "Well, in this situation, this is what we would do..." which meant that if an experienced team member left, the rest of the team would be kind of scrambling.

Explore other reviews about 8x8

5.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

So far the benefits are just amazing

Cons

Frequent layoffs. But no cons in general

2.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Good health insurance *Company "mental health" days off *Work/life balance *LinkedIn learning

Cons

*You will have to chase several people through several teams before you actually obtain the assistance you are looking for, however once you get to the right team/person, be prepared to be talked to like you're an annoyance rather than a colleague. A lot of "pass the buck" type of mentality, and "that's not our responsibility" attitude, then discover the people/person you're looking for doesn't work there anymore. *They reduce staff under the guise of "redundancies of the role", when they're really moving the exact role to Philippines or other countries as they can obtain more employees for that same paycheck. *Will hire new staff, have you train them, then reduce the positions within that team after you've trained them. *Upper management will promote not based on merit but nepotism, and it's not a secret but up in your face, and will tell you "its not personal". *They will shove the "we care about our people" culture down your throat, when in fact they DO NOT care about their people, especially the knowledgeable ones, they will eliminate those as soon as possible to get fresh blood in, with no knowledge or expertise, and often in other countries so they can pay them less than here. Truth. *Management is top heavy, always has been, no change in sight for this down the road.

5
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