New marketing leadership has resulted in mass turnover and a culture of chaos - Marketing 8x8 Employee Review

1.0
Jun 2, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits package is fairly robust, offering a selection of health plans and unlimited paid time off (PTO), including volunteering time off. Additionally, the compensation tends to be above the industry average. However, beyond these perks, there isn't much else offered.

Cons

Marketing has lost its strategic focus. Priorities constantly shift without clear justification, and the new leadership seems to rely on a "throw it and see" approach. There's a lack of coherent direction behind asks; it's all about getting things done quickly rather than strategically planning. The sudden changes, often without sufficient notice, made it challenging to develop comprehensive plans. Moreover, the new CMO's decision to replace seasoned experts with acquaintances unfamiliar with our processes, SLAs, or available resources has only worsened the situation, and oftentimes caused friction among departments because of the blatant disregard for other department’s priorities or initiatives. Issues are escalated indiscriminately, solely because they originate from the top, exacerbating the chaos permeating every aspect of our work. The credibility gap is glaring, evident in the departure of highly qualified leaders who either left voluntarily or were pushed out. Since the arrival of the new leadership, turnover in the marketing department has surged, underscoring the deteriorating morale and cultural shift. Trust in leadership is at an all-time low, prompting many, including myself, to opt out before conditions worsen. The department operates in perpetual chaos, with everything labeled a top priority. Time zones and calendars are completely disregarded, forcing late-night meetings with colleagues in different regions, and constant meeting shuffling. Work-life balance is no longer feasible; success is measured by relentless work throughout the week, extending into late hours and weekends. Previously, the company provided four rejuven8 days annually, during which the entire organization would shut down for collective rejuvenation. However, since the appointment of the new Chief Human Resources Officer, these days were reduced to two per year. While it's better than having none, it's still a noticeable cutback. Additionally, there's a transition towards a hybrid work model for those living near an office, mandating one day per week in the office.

Explore other reviews about 8x8

5.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

So far the benefits are just amazing

Cons

Frequent layoffs. But no cons in general

2.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Good health insurance *Company "mental health" days off *Work/life balance *LinkedIn learning

Cons

*You will have to chase several people through several teams before you actually obtain the assistance you are looking for, however once you get to the right team/person, be prepared to be talked to like you're an annoyance rather than a colleague. A lot of "pass the buck" type of mentality, and "that's not our responsibility" attitude, then discover the people/person you're looking for doesn't work there anymore. *They reduce staff under the guise of "redundancies of the role", when they're really moving the exact role to Philippines or other countries as they can obtain more employees for that same paycheck. *Will hire new staff, have you train them, then reduce the positions within that team after you've trained them. *Upper management will promote not based on merit but nepotism, and it's not a secret but up in your face, and will tell you "its not personal". *They will shove the "we care about our people" culture down your throat, when in fact they DO NOT care about their people, especially the knowledgeable ones, they will eliminate those as soon as possible to get fresh blood in, with no knowledge or expertise, and often in other countries so they can pay them less than here. Truth. *Management is top heavy, always has been, no change in sight for this down the road.

5
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