Would be a great job if... - Member Service Officer A+ Federal Credit Union Employee Review

Dropping dividend returns Less branded products for member promotions Large shift to predominantly part time employees Part time employees must work 6 days a week and no Saturdays off Secret Shopping (MEEs) are used as a threat for termination. This entails meeting a minimum of 4.52 out of 5. There are 5 categories which includes presentation, quality of service, accuracy, knowledge and up-selling. The up-selling portion is the smallest category but holds the most weight. If the shopper marks not getting a cross-sale, it ruins the whole score, even if the other 5 categories are perfect scores, the result is under 4.5. In other words, if you're great at your job with perfect service scores and consistently positive comments from the shoppers but not at selling, you get written up. 3 bad MEEs = termination. This company now only cares about the bottom line and no longer the service. The application for A+ FCU and the 2 week training states that the teller position is NOT a sales focused job. The focus is on the member, cross selling when you see a need, but not required to push products and close the sale with every member that comes through.