Pros
Employee Development, No working on Sundays. Good insurance and White Glove supplemental. Some members are really cool and genuinely take and interest in you and build relationships. The training I had felt rushed, now training seems more comprehensive. Annual bonus. They attempt to be fair about scheduling. They make you a full week of every year. (I list this as a pro, although I would prefer to take more 3 and 4 day weekends). You can move up if you are patient even if you lack a college degree.
Cons
Moving towards a sales culture, Management does not turnover so their are no fresh ideas and limited advancement opportunity. As an employee you will never be right or get backed up if a member has a complaint. Call center employees only had 3 days of training (as opposed to 2 weeks for everyone else). Salary on the lower side for the industry. Annual bonus is maxed out so if the Credit Union does well your bonus may be reduced (actually happened in 2012). Very secretive organization does everything on a need to know basis, however you routinely find things out after you needed to know them. There are many employees who have been "raised in the Credit Union" and a majority of them 75% have never had a position at another financial institution. This creates a lot of blank stares and "I'll get back with you" when a suggestion is made to change a policy or procedure.