Pros
I loved helping families in crisis. To know that you could provide the information that they needed when they were feeling lost was incredible. Loved working from home.
Cons
Too bad that if they didn't have the funds to live in a private pay AL or retirement community that you were pretty much out of luck to help them. I was actually told that if they didn't have the money I needed to 'dump them' and move on to someone who did. I can't tell you how many people I called from my home phone to give them info that would help them, so I wouldn't get in trouble...again...for spending time on families without funds. I accepted the job to help people, and I determined to do just that, whether they had money or not. My last straw was when I needed time off to care for a senior in my own family and was raked across the coals for it. My supervisor actually asked me if I planned on moving hom into a facility, because she would be my counselor. What, so she could get the credit for the move? My background is in senior housing and I can d take care of that myself if I ever need to. Instead I left the company and care for my father myself at home.