Used to Care About Seniors And Families - But No Longer - Anonymous employee A Place for Mom Employee Review

A few months ago I would have told anyone this company was one of the best places to work. APFM seemed to really care about providing the highest quality services to their customers - the seniors and their families. In recent months the business and culture both haven taken a huge turn for the worse. After being bought by new investors (General Atlantic and Silverlake), terrible things started to happen to the company that primarily affected the Austin office. Respected senior leaders were fired or laid off one by one for no good reason, large groups of call center agents were laid off with very little severance pay right before the holidays, remaining employees live in fear every day that their job will be terminated, communication to employees is lackluster if it's there at all. The overall leadership driving the ship at the Seattle office is awful. C-level and Director-level executives care more about making money and making partners happy than they do about the REAL customers of the business - the seniors and their families. The company culture feels more fake than ever and employees are repeatedly lied to by leadership.