A Place for Mom defanitely does not put families first - Anonymous employee A Place for Mom Employee Review

A Place For Mom used to stand up for families. I was on that team that got reviews on senior homes, and it felt good to help people have a voice. If our customers (which we called families) had a bad experience at a senior home, we would leave the negative review up on our website, because we stood for families first. Some of these reviews are heart renching. You really feel the families pain on some of these reviews. A bad restaurant meal just affects one night, but a bad experience with a company that takes care of your mom every day and night is so painful for these families. We felt really good about praising good places and shining light on bad ones with the hope that the reviews will improve care over time. The CEO apparently got tired of that stance from the review team and fired the leadership that wouldn't remove negative reviews without a good reason. Who knows if thats why or something else. All we know is that after, the order following those firings was that partners come first now, and if a senior care home that's a paying partner complains about a negative review, then we have to remove the review. If it's a non-paying nursing home, we can follow the regular review dispute process, but if they pay A Place For mom, we put the home first, not the family that we helped move into the senior home and we remove the review. That simple. To summarize, we referred this family to a senior home....we told them it was a great fit for them....we then asked them how their experience was....they took the time to tell us it was bad and agreed to share the review on our website in order to help other families....and we removed it because it was negative, not because it was false. There were a few of us that managed this review process at a place for mom, and everyone quit or moved on to new positions. None of us wanted to lie to families about why their review was removed. The truth is a place for mom removes negative reviews, because they put partner satisfaction ahead of family satisfaction. I'm ashamed to have been part of it. For anyone considering going to work here, you should ask yourself how youd feel if someone hid reviews from your mom and that lead you to making a bad choice of senior home for your mom's last days. The people that know this behavior is going on are quitting right now, which you can see in the recent negative reviews here on glassdoor. Why would you want to work for a company that would hide bad reviews from the seniors that they claim to be helping?