Facade of compassion - Anonymous employee A Place for Mom Employee Review

1.0
Jun 11, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice office, decent benefits, work from home (although that's not for everyone)

Cons

The business model of a place for mom is questionable at best. Walk into the office and the first thing you'll see are positive reviews of the company projected onto the walls. I was warmly welcomed on my first day with cookies and coffee mugs, but the warmth quickly faded. If you work at their corporate office, you may not understand what service APFM actually provides for their customers. All you see is positivity all over the walls and a company culture that continuously tells you how compassionate it is. It's a facade. APFM owns tons of domains that are top search engine results in searches pertaining to senior living or care. Each site prompts the user for their name, phone number and email address. Once the user inputs that, they are called up to 15 times until they threaten legal action, chew out a call center worker, or get connected with a senior living advisor. And what does that senior living advisor do for the customer? Schedule tours. That's it. APFM's service is easily beat by picking up your phone and saying "OK Google, show me senior living options in Seattle Washington" but APFM is betting that your mom doesn't know how to do that, and that's how they pay for their ritzy Columbia Center Office. It's also a pretty crappy place to work, with poor management and very low overall morale. I don't know who is writing the positive reviews, but according to another review on here, employees are incentivized with gift cards to leave a positive review, and I believe it. I've encountered many people here who have been here for years and years but are still very low in the company. I wish you the best and I hope you move on, because you have no future here. If you get a job offer here, take it only if you need experience, because you have no future here either.

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A Place for Mom Response
8y
Thank you for your comments. At A Place for Mom, we are guided by a desire to serve the families who need our assistance; that is our first priority. Our support involves connecting families to local Advisors who listen, guide and help families understand their senior living options around care, cost and lifestyle for a parent or loved one. Many of these families share their stories and their gratitude with us, for which we are deeply appreciative. Many more, overwhelmed by their own responsibilities and caregiving needs for their loved one, welcome the personal advice and consultation that only a person with expertise in senior living can offer them. We are honored to be that lifeline and to share success stories. Last year we helped over 350,000 families in transition and the vast majority of families are satisfied with our service. We always encourage our employees to discuss them with their manager or with the Human Resources department, and to express their ideas for how to better serve seniors, their families, and our employees. We are sorry you did not avail yourself of this opportunity. Finally, we give Amazon gift cards to each of our nearly 1,000 employees on their anniversary date. This monetary gift is not tied to any obligation, but is simply a thank you to our employees for another yeare of service. We will continue this practice. We wish you the best in your next endeavor. We work hard to make APFM one of the best work places in the industry. With nearly 1,000 employees across the nation, we often receive positive feedback about working at A Place for Mom, especially around our work-from-home, flexible scheduling, and competitive pay opportunities. In the corporate office we employ over 200 individuals and are proud to say 11% were promoted to a new position in the last year.

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Pros

Meaningful work that helps families

Cons

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2.0
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Pros

The role allowed me to help families during important and emotional decisions.

Cons

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