Pros
The company has changed dramatically since new management arrived 2 years ago. The company is in the process of moving from a start-up to "playing with the big boys". In the last two years we have created a full reporting suite and enterprise-data-warehouse; created a national accounts partner team; created a national partner growth team; grew a call center from less than 30 people to more than 150; completely changed the culture and pay structure of over 200 in-field advisers, reducing employee churn to almost zero; created a marketing team (in the old world marketing sat under finance if you can believe it!) Through it all we've managed to keep our focus on helping families and the company mission. It's not often you get to combine hard work and huge impact with doing a lot of good in the world.
Cons
Through the changes of the past two years some people have been left behind. Many people were hired into roles that made sense when the company was a small start-up, but they had difficulty as the company became more focused on things like metrics and "deliverables". As these people struggled in their roles they blamed others (I think that's what's going on in some of the reviews by ex-employees on here). That poisoned the culture a little as we all went through the transition. I think with the hiring of a new CFO and CIO this seems to have been solved, but only the next few months will tell. Also: Career Opportunities are a mix-bag. As a fast growing company there are lots of opportunities for growth, but at the same time, it's still a small company and will never have the laundry list job board that a giant Fortune 500 would have. You have to be a little more patient for something that fits your exact right skills.