Not what I thought-not even close - Customer Service Manager (CSM) A Place for Mom Employee Review

2.0
Feb 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Love my colleagues. Always helpful. Learning a lot about the senior industry.

Cons

Found out they offered the recent hires a much lower base. Very tough goals, extra hours and weekend work. Senior living communities struggling with occupancy in general. Lots of meetings. Advisors unhappy about salary and no PTO time-so some hefty turnover.

Explore other reviews about A Place for Mom

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Meaningful work that helps families

Cons

Performance goals keep the team motivated and focused

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The company was great a couple years ago. Great pay, training and trust.

Cons

Now the company is a nightmare. Micromanagement is an understatement. There is no trust between the employee and management. New director has brought morale to a halt. Sales are down and customers aren’t happy either.

See reviews by: Helpful|Rating|Date|All