Pros
some (limited) career growth, free coffee/drinks, nice location (for now), orca cards or parking reimbursement provided, free service (less irate customer complaints)
Cons
executives and management lack focus. it feels like the goal at hand is ever changing with very little consistency. it is also "cliquey" at corporate headquarters, with certain people given special treatment above others depending on who you know. the corporate floor treats the call center floor like dirt or, for lack of a better term, special needs children. the pay could also be better - their bonus structures and pay raises always change and aren't always fair.. tends to go by seniority instead of who's performing the best and doing the most work. also, if you need a vacation all there is is PTO, it's all in one giant pool so you must use it for sick time as well. health benefits are expensive.