Great Clients, Great Service, Poor Management - Elder Care Advisor A Place for Mom Employee Review

3.0
Jun 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Every client I worked with was a delight. Helping families in need was very fulfilling. Most of my teammates were wonderful and supportive. The Senior Living Communities I worked with were kind, caring & professional.

Cons

Sales management was probably the single worst thing. I had 4 sales managers in 2 years. Some reps were required (I mean scheduled) to work 60 or more hours per week while others were only scheduled for 30. All were on a similar "40 hour period week" pay plan. As soon as my team started meeting commission goals, the plan was changed from 100% commission to un reachable goals with base plus small commission. Most of the sales team took a 40% or larger pay cut! Nearly the entire team was gone within 9 months. A lot of us salespeople were very unkind to the call center staff.

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A Place for Mom Response
10y
Thank you for your feedback. I'm sorry that you went through so many changes when you were with us. Working the amount of hours you referenced is definitely out of the ordinary. In those rare instances where employees need to work overtime, they are required to tell their manager and record it so they can be paid. This is our standard policy at APFM.

Explore other reviews about A Place for Mom

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Meaningful work that helps families

Cons

Performance goals keep the team motivated and focused

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The company was great a couple years ago. Great pay, training and trust.

Cons

Now the company is a nightmare. Micromanagement is an understatement. There is no trust between the employee and management. New director has brought morale to a halt. Sales are down and customers aren’t happy either.

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