Pros
- It's a big player in a strong industry, and is a partner with all or most of the big senior residence organizations - They are finally bringing in a CRM system
Cons
- Below par benefits package. - The most micro-managed job you will ever experience. - They've created an environment where it's impossible to fulfill expectations without compromising quality, and possibly integrity. - I'm working around 57-61 hours/week (in five days). - We are now expected to maintain the same exact aggregate weekly metrics, even if we use PTO days. This is a punitive reaction by the company President, because they suspect some people might be falsifying their (unrealistically ratcheted up) metrics. So, now it's become an adversarial environment. In fact, it's management by fear. - This position has significantly changed for the worse, within the past six months. - I have yet to speak to one CSM or SLA or SLC who is happy working here. The complaints within these three positions are generally the same, respective to their position. - In the year I have been here, not once have I ever heard anyone throughout the management chain breath the words; "work-life balance" or "quality of life". Management just continuously tells us that we should be pushing ourselves harder, even though we are already working hours reflective of a C-level executive. - There is this this pretense of a healthy culture. This is feigned and superficial, but one learns very quickly that the only true culture is more reminiscent of a sweat shop. - All levels of management are willfully ignorant to the unrealistic expectations of the position, and the watering down of those duties, in order to accomplish these irrational goals. Throughout the management chain, no one questions expectations coming from the top, no matter how ridiculous, in order to preserve their personal standing. There is no buffer or any attempt to incorporate feedback from the bottom up. And so the environment has actually become somewhat tyrannical. - I don't know their actual attrition numbers, but people are regularly walking out the door. - This is a venture capital owned company, and what one would imagine such an environment to be like, multiply that by 5.