Company offers good services but runs its business horribly - IS Analyst AAA Club Alliance Employee Review

1.0
Jul 9, 2018
Recommend
CEO approval
Business Outlook

Pros

At first was a great place to work pre-merger. Just about everyone was happy and friendly. Easy going folks who enjoyed what they did, and was lucky to be on a good team that knew how to work together. There was room for learning, and management in my group was very understanding. While the work week exceeded 40 hours on a regular basis, it seemed like everyone appreciated the hard work. There were some good benefits at the time too, and nice perks.

Cons

What was once a great place went downhill in just a few months. The group I was working in lost almost all of the original managers and a good portion of employees. Contractors were used to "backfill" their positions, but had no clue what was going on, but made 2x-3x our salaries. The mangers from the other company were incompetent, yet were making crucial decisions that affected the outcome of many major projects. Most people on my team exceeded 50-60 hours every week, and it was no longer appreciated. It was expected to be available 24x7 to work. Many calls after hours and weekends, with no respect to personal time. One company in the merger was given different benefits and perks, while the other had theirs taken away. It was a very unfair working environment, as the larger company in the merger always had the say in matters. Outside of some good people still working there, would not recommend working for them. Pay was way below national average as were holidays and vacation time. Many of the bonuses were taken away or skipped for one company in the merger. Management was made aware of the sinking morale, but made no efforts to keep their employees happy. It was an incredibly depressing work environment to come into each day as this was felt across all departments in the company.

Explore other reviews about AAA Club Alliance

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I Love My Job And try to make the best of it everyday thank you all for everything yall helped me achieve

Cons

Never give up and stand up for yourself and what you believe.

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to travel Good training and education Good coworkers and clientele

Cons

Low hourly rate with promises of monthly bonuses which were impossible goals to meet Frequently understaffed with constant interuptions from time wasting calls and walkins making workload unmanageable and not allowed to stay late or take work home Never closing for even a foot of snow Too many mandatory trainings and after hours and weekend client travel events to host Very stressful and disheartening managing. Personally was frequently listed as top 10 sale of the week for whole AAA club Alliance, built a high end repeat clientele booking 20-50k trips with preferred vendors but still wasn't enough to ever qualify for the bonus. More praise and bonuses given to employees who signed more people up for an AAA visa. In 30 years as a travel agent I never had that volume of sales but I was making $18.50/hr. Less money than 20 years previous and got $1.50 total raise after 6 years. Stayed longer than I should've because of awesome appreciative clientele that AAA makes impossible to take with you thanks to signing them all up with AAA CCs which got them $1000s in vouchers to apply.

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