Vote with your feet, not technician friendly - Mechanic A AAA Club Alliance Employee Review

2.0
May 2, 2022
Recommend
CEO approval
Business Outlook

Pros

27 days paid vacay, approx. 6 percent matching 401k,.

Cons

Largest labor rate increase I have seen in my career, up over 40 dollars an hour to the 150 range. Small bonus incentive plan rolled out prior to the bump. Management hiding behind the incentive plan. Now advertising for senior techs at 4 or 5 dollars an hour more. Continually shrinking book times, continually rising parts mark up. They fired a third of their staff during covid, worked sick several times, it was *ahem* implied that i shouldnt get tested or I would have to miss 2 weeks of work. Repeatedly having to work bell to bell by myself covering the entire shop for 9 to 10 days. Management refusal to put lunch breaks in writing. Repeatedly having to fix comebacks for others and having to negotiate to get paid fairly for it. All the while managent team each had over 2 MONTHS off over the course of last year. Overlooking preferred techs "flat rating" flushes and easy work.

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AAA Club Alliance Response
4y
Thanks for taking the time to write a review. ACA associates are what matters and what continues to strengthen our organization. Policies and procedures are essential to the success of any organization and carefully developed over a period of time. They ensure compliance with laws and regulations, provide guidance for decision-making, and streamline internal processes. We encourage you, as an Associate, to speak to your manager, or your Human Resources advocate about your concerns with what has been going on. They are there to help you, and to ensure that your concerns are heard.

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5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I Love My Job And try to make the best of it everyday thank you all for everything yall helped me achieve

Cons

Never give up and stand up for yourself and what you believe.

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to travel Good training and education Good coworkers and clientele

Cons

Low hourly rate with promises of monthly bonuses which were impossible goals to meet Frequently understaffed with constant interuptions from time wasting calls and walkins making workload unmanageable and not allowed to stay late or take work home Never closing for even a foot of snow Too many mandatory trainings and after hours and weekend client travel events to host Very stressful and disheartening managing. Personally was frequently listed as top 10 sale of the week for whole AAA club Alliance, built a high end repeat clientele booking 20-50k trips with preferred vendors but still wasn't enough to ever qualify for the bonus. More praise and bonuses given to employees who signed more people up for an AAA visa. In 30 years as a travel agent I never had that volume of sales but I was making $18.50/hr. Less money than 20 years previous and got $1.50 total raise after 6 years. Stayed longer than I should've because of awesome appreciative clientele that AAA makes impossible to take with you thanks to signing them all up with AAA CCs which got them $1000s in vouchers to apply.

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