AAA, Stay Away! - Insurance Counselor AAA Club Alliance Employee Review

1.0
Oct 21, 2015
Recommend
CEO approval
Business Outlook

Pros

The team you will work with includes many very nice people who are happy to help and great people. The Management Team and Supervisors are very nice people as well but the job is on the decline compared to 2-3 years ago.

Cons

The Compensation Report in 2012-2013 included very lucrative incentives that were obtainable for a number of Insurance Agents. However, the comp Report has been changed too many times to count over the last 2 years and in one instance the report was changed in the final 2 weeks of a quarter because it was too favorable for the agents expecting that they would cash in. Upper Management is not in touch with the day to day operations and the product is beginning to suffer. They are rated as the #1 DE Employer but that fact is astounding to many of us and probably because they have avoided direct lay offs to the staff while they slowly nip away at back end incentives. The turn over rate has been very high and the day to day complaints are so abundant that you can't say Hi to anyone without an eye roll and hearing about their negative experience in AAA Insurance Sales. You will see AAA Insurance Jobs all over the web but DO NOT post, you will be glad you didn't! If you don't sell 24 policies then you are out of a job, but that # is only 5 policies away from hitting the average bonus, it has increased too many times to mention. AAA was a great job and Ins Agency for many years, since they got in bed with CSAA they have gone down down down at an alarming rate.

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AAA Club Alliance Response
10y
Thank you for your comments. We would like to learn more to understand your concerns. Please speak to your manager or director or come to HR and speak with us. We can work together.

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5.0
Jul 11, 2026
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CEO approval
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Pros

I Love My Job And try to make the best of it everyday thank you all for everything yall helped me achieve

Cons

Never give up and stand up for yourself and what you believe.

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to travel Good training and education Good coworkers and clientele

Cons

Low hourly rate with promises of monthly bonuses which were impossible goals to meet Frequently understaffed with constant interuptions from time wasting calls and walkins making workload unmanageable and not allowed to stay late or take work home Never closing for even a foot of snow Too many mandatory trainings and after hours and weekend client travel events to host Very stressful and disheartening managing. Personally was frequently listed as top 10 sale of the week for whole AAA club Alliance, built a high end repeat clientele booking 20-50k trips with preferred vendors but still wasn't enough to ever qualify for the bonus. More praise and bonuses given to employees who signed more people up for an AAA visa. In 30 years as a travel agent I never had that volume of sales but I was making $18.50/hr. Less money than 20 years previous and got $1.50 total raise after 6 years. Stayed longer than I should've because of awesome appreciative clientele that AAA makes impossible to take with you thanks to signing them all up with AAA CCs which got them $1000s in vouchers to apply.

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