Pros
Management will work with you as best as they can in regards to your work hours. Management will sometimes praise you for a job well done.
Cons
Archaic work tools; old computers that lock up frequently, Lotus Notes that is several versions in the past, and IE6 that is so old that you cannot even get to AAA Life's website. Some of the management team have no idea what they're doing and ruin the experience for you. They never return e-mails, and you have to send out a search party to even find them when you need help. My training lasted basically 2 weeks. And keep in mind this is to not only learn the ins and outs of the job, but also to learn about every insurance product they carry to assist customers! Angry, nasty customers: this has to be the worst part. Everyone that calls you is soooo very angry about something that is sometimes justified (due to AAA Life's stupid policies on everything making the customers have to do WAY more than they should for anything), or that is not and they are just nasty for no reason--ruins your whole day. The phones ring non-stop ALL DAY LONG. Need a rest to recover from that last bad call? Too bad! RING RING RING! Next angry, nasty customer is here! And why? Because you have 30 people taking calls from ALL OVER THE UNITED STATES!! Hire more people!!!!
