The pandemic showed this company’s true colors - Senior Service Representative AAA Missouri Employee Review

Benefits are good and people

Work load is high and stressful

They're pretty committed to providing a safe and inclusive environment for many different demographics.

Protocols are changed often without warning or any input from the people who will actually have to implement them, and sometimes employees receive contradictory information from different sources because nobody knows what's going on. Management has largely been outsourced to TX and CA and those managers have their own local teams too and don't care about their MO subordinates at all.