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      AAA Northeast

      Engaged Employer

      AAA Northeast reviews

      Not the greatest place to work... - Member Service Counselor AAA Northeast Employee Review

      1.0
      Jul 18, 2022
      Member service counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I appreciated that during Covid in 2020 they kept everyone employed by letting us all work from home. They even provided the equipment so basically you just needed high speed internet access to be able to work Overtime was usually available especially on the weekends and during inclement weather.

      Cons

      This is a high volume call center. Alot of the customers are extremely rude and verbally abusive. I feel like management lets the customers get away with how they speak to us. I have been cussed out and even threatened with bodily harm. also another annoying issue is micromanagement from work force. I should not have to be questioned about my bathroom breaks, just saying, or if I am 5 minutes late coming back from lunch. when you work from home things happen.

      avatar
      AAA Northeast Response
      3y
      We’ll be sure to pass your feedback along for further consideration. In the meantime, if you’d like to share more with us please email humanresources@aaanortheast.com. Employee welfare is of critical importance to us. Thank you again!

      Explore other reviews about AAA Northeast

      5.0
      Jun 23, 2026
      Life insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      AAA provides strong opportunities for professional growth, and management is generally supportive of employee development. The team culture is collaborative, and colleagues are willing to help each other succeed.

      Cons

      The life insurance division is in a growth phase, which can create frequent changes.

      avatar
      AAA Northeast Response
      1w
      Thank you for your thoughtful feedback! We appreciate your flexibility as we continue to grow and refine the club to better support both our team and members.
      5.0
      Jun 23, 2026
      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      After working 25 years in retail it has been a breath of fresh air to work for a company that truly cares about its employees (at every level). -a true work life balance -amazing benifits (the cost of which have not gone up) -a company that encourages volunteer time (during the week, and pays you to do it)

      Cons

      -after 3 years I still don’t have ANY cons to working for AAA Northeast.

      avatar
      AAA Northeast Response
      6d
      Thank you for sharing such a positive experience and for your many years in the workforce. We’re proud to offer strong benefits, work-life balance, and opportunities to give back to the community, and it’s wonderful to see those efforts reflected in your experience. We appreciate all that you do and are grateful to have you on the team!
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