My response to AAA Northeast - ERS Consultant AAA Northeast Employee Review

1.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

None, company is pro-slavery They tolerate racial slurs from abusive members and force you to finish calls from them which results in a bad survey.

Cons

Too many to list, but primarily they hire contract facilities at the lowest bid who employ poor performers, resulting in members waiting too long or never getting service. This also results in employees getting bad surveys from angry members, a classic setup for failure.

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AAA Northeast Response
1y
What you have described does not align with our core values or acceptable standards. We take all allegations of harassment and discrimination seriously, and we’d like to learn more about the comments you shared. Please email us at humanresources@aaanortheast.com so we can learn more. Thank you.

Explore other reviews about AAA Northeast

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

AAA provides strong opportunities for professional growth, and management is generally supportive of employee development. The team culture is collaborative, and colleagues are willing to help each other succeed.

Cons

The life insurance division is in a growth phase, which can create frequent changes.

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AAA Northeast Response
4d
Thank you for your thoughtful feedback! We appreciate your flexibility as we continue to grow and refine the club to better support both our team and members.
5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

After working 25 years in retail it has been a breath of fresh air to work for a company that truly cares about its employees (at every level). -a true work life balance -amazing benifits (the cost of which have not gone up) -a company that encourages volunteer time (during the week, and pays you to do it)

Cons

-after 3 years I still don’t have ANY cons to working for AAA Northeast.

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AAA Northeast Response
3d
Thank you for sharing such a positive experience and for your many years in the workforce. We’re proud to offer strong benefits, work-life balance, and opportunities to give back to the community, and it’s wonderful to see those efforts reflected in your experience. We appreciate all that you do and are grateful to have you on the team!
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