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      AAA The Auto Club Group

      Engaged Employer

      AAA The Auto Club Group reviews

      Look Elsewhere for Employment - Branch Specialist 4 AAA The Auto Club Group Employee Review

      1.0
      May 18, 2026
      Branch specialist 4
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s close to my home. 401K match.

      Cons

      Low pay for what you are expected to accomplish on a daily basis. Pennsylvania AAA branches act as a messenger service for the DMV. Benefit cost is ridiculous. Training to be able to do what you expected to do is EXTENSIVE. We just had an awesome associate quit after only a few months. She started a career paying twice as much. A female heavy staff. I won’t elaborate. They reward you with food. I can assure you that no associate in my branch who benefits from cake, pizza and donuts. Tipping the scales with that assortment.

      Explore other reviews about AAA The Auto Club Group

      5.0
      Jul 14, 2026
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits light calls

      Cons

      Long call time and short breaks

      3.0
      Jul 9, 2026
      Travel support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

      Cons

      Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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      AAA The Auto Club Group Response
      5d
      Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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