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AAA The Auto Club Group

Engaged Employer

The untrained and unwilling, managed by the incompetent and unqualified, expecting to achieve the impossible. - Management AAA The Auto Club Group Employee Review

1.0
Mar 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Dedicated staff striving to provide quality service to members.

Cons

Very low morale. Five new VPs within the past year that do not understand or respect established culture. Employees caught in middle of turf wars between VPs seeking to establish a culture they brought from their prior job. Directors that are busy empire building and self promoting while failing to earn staff trust and respect . Displays of favoritism and retaliation along with unprofessional drama. Mediocre training and lacking in current technology in some business areas. Top heavy senior management with seven VPs, multiple directors and managers. All that senior management for a company with less than 300 employees. Average to mediocre benefit package.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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AAA The Auto Club Group Response
4d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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