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AAA The Auto Club Group

Engaged Employer

Beware of working here!!! - Insurance Sales Agent AAA The Auto Club Group Employee Review

1.0
Apr 18, 2018
Recommend
CEO approval
Business Outlook

Pros

If your within the inner circle of their politics than you are treated well and respected.

Cons

I worked hard building a very good book of business making over $60k a year on just maintaining current clients while growing my book. All this time barely keeping my head above water meeting the life insurance metric. The requirement was to refer all my life business to a life specialist which would then quote and bind coverage. There would be a new life specialist every 6 to 9 months because the would not stay with the company. Suddenly my life numbers dropped and was placed on probation. I worked hard with the new life specialist, sending a new referral 2 or 3 times each week. The life specialist never followed up, rarely quoted and did not sell one account for the 6 months I was placed on probation. I ended up quoting my own life insurance for my clients and bound multiple policies in my last few months but did not meet the minimum requirement. My hand was slapped and advised to stop, otherwise I would be let go for not following protocols. I was then let go for not achieving all my metrics while on probation. Even though I was more than double the requirement on home/auto, they let me go for being $350 below in commissions for life. The real kick in the rear was when they tried stopping my unemployment check stating I was underperforming. This was quickly put a stop to when I advised the unemployment clerk I had no control over how my life insurance metric was met. Needless to say I later met the life specialist after he had left the company. He was advised by mid/upper management not to quote or sell any life referral I sent. I figure this was because I had a very large book (over $1 million) and the company no longer wanted to pay commissions.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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AAA The Auto Club Group Response
3d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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