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AAA The Auto Club Group

Engaged Employer

Horrible - Policy Specialist AAA The Auto Club Group Employee Review

1.0
Jan 9, 2013
Recommend
CEO approval
Business Outlook

Pros

If u work in the call center you better go to good shrink. The moral is so negative. Call center is a dead end. The call monitor is biased and unfair, the micro management is so unprofessional. They will look out Of their window in their cubilce too make sure your taking 100 calls per day. If your children get sick you better have fmla or you will get written up. Everyone is scared Of management ..the supervisors take long lunches, come in late, talk in the cubicle and treat the reps like slaves.

Cons

work in the manager or executive level and you will have a good time . The bathrooms in office are very dirty, everyone is ,rude they will walk right into u and have bad manners. The call center ceiling air filters have never been clean, everyone is sick and coughing breaThing dirty air. They dont vacum floors. Its gross like a .prison. If supervisor ask you to come in the office ..its usually a write up or a bad job you did and demeaning .

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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AAA The Auto Club Group Response
3d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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