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AAA The Auto Club Group

Engaged Employer

The Grass is not Always Greener on the other side-- I went Back.to my old job - Anonymous employee AAA The Auto Club Group Employee Review

2.0
Jun 22, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Working hours and good coworkers.

Cons

I did not see anything in the way of positive changes within employee reach. Not a company that is structured to reward talent after the hiring process. Sure you will be told you are doing a great job. Then expect even better scores each quarter with no true advancement in site. Working there, you had better know someone except the person in the cube next to you, if you intend to move further. When you apply for an internal position and do not get it, then you will receive this bright yellow interoffice envelope with the words "STAFFING" in large fonts addressed to the applicant and everyone in the office is well aware that you have just received an employment rejection letter from the Human Resource department. Companies have been sending rejection letters "via email" for years but not that company, they have to make sure you understand the cons that come along with seeking a better position.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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AAA The Auto Club Group Response
4d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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