employer cover photo
employer logo
employer logo

AAA The Auto Club Group

Engaged Employer

Archaic, toxic. Keep looking, or just plain run.. - Anonymous employee AAA The Auto Club Group Employee Review

1.0
Jul 12, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I get a regular paycheck that puts a roof over my head and feeds my family.

Cons

Sadly I could write a book. Goes down as the absolute worst work experience of my career. If you decide to come work here save up some money before you start. You have to wait a month before you get your first paycheck. You won’t get to sign up for benefits for 60 days. Not competitive at all and you aren’t told this before you start. The culture is toxic from people that haven’t worked anywhere but here, or have just been here too long. Incompetent people are promoted like rapid fire; no diverse thinking is welcome and if you bring outside experience and ideas, they don’t want to hear it because it’s not theirs. No interest in making change or improving the business; all about protecting their own jobs. Micromanagement at its best. Senior leaders have their hands so far down in the pot doing work of people 4 levels removed because there is a complete lack of trust that experienced, educated people can do their jobs. You’ll be lucky if you can get your hands on everything you need to do the basics of your job. No accountability. Poor performance is enabled by people who don’t know how to manage or lead people. Processes, policies and technology are easily 20 years behind competitors and other companies. It’s like being in the dark ages.

avatar
AAA The Auto Club Group Response
6y
We always appreciate hearing from current employees. Thank you for providing your transparent review. If you would like to provide further information, please reach out to HRFeedback@aaamichigan.com.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

avatar
AAA The Auto Club Group Response
3d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
See reviews by: Helpful|Rating|Date|All