Pros
- good pay, i started of as a call center agent with at least $13/hr - solid company. i doubt there is going to be any mass layoff any time soon. the company is always expanding nationally -great co-workers. the people i work with are very nice and always eager to help -great benefits- after 90 days you get the options of medical, vision, dental, & life -learn a lot about California insurance and the industry itself-now i know how to ready my car insurance! -opportunities to move up & beyond to other departments. but with such a huge scale organization it gets very competitive even within the company itself!
Cons
-you'll have to work every third saturday (but you'll still get one day off from the week), this isn't so bad if you don't mind this schedule -new comers start 12pm to 9pm shifts until you have really good stats to request earlier shifts (even then it's not even guaranteed) -very repetitive -difficult customers. luckily the good one outweights the bad ones but when the angry ones do call, they're usually pretty complicated- you'll learn to resolve with time -technolgically lagging. they're getting there, but i feel the company has a lot to catch up with a lot things. this isnt Geico or Progressive, so they're a couple of years behind on certain of the equipment and processing. it sometimes hinders the customer's requests so it may put you in a slightly bad spot
