employer cover photo
employer logo
employer logo

AAA The Auto Club Group

Engaged Employer

Not always doing what's right - Anonymous employee AAA The Auto Club Group Employee Review

2.0
Mar 2, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay potential are higher than an agency producer

Cons

Good insurance agents will be thrown under the bus by territory leaders managers and trainers looking to make name for themselves. Don't think you're an exception to the rule. Major micromanagement by people red knuckling their desks watching your quote and sales reports. It will inhibit your sales. The managers do not trust agents like they should. Culture of fear driven down by the very top. Lots of condescension. No really good business people to mentor under. Not a lot of room for advancememt unless you're willing to brow beat people and break the rules to "win". No real team atmospheres in branches. Some branches are run by the agents. Underwriters are nice but will reject some business that qualifies. Very uninspired and butt kissy midwest region. Needs more worker bees and role models. Too much underlying racism in member facing chairs. The products are for everyone and some people should be reminded. Many days I ask myself if the awesome products are worth bringing consumers into this particular lions den. I worry about how they'll be treated when I leave.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

avatar
AAA The Auto Club Group Response
3d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
See reviews by: Helpful|Rating|Date|All