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AAA The Auto Club Group

Engaged Employer

Worst company you could ever work for. This company is a sellout. Don't waste your time with it. - Call Receiver AAA The Auto Club Group Employee Review

1.0
May 4, 2014
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Free parking if you can find a space. Its a job. You get direct deposit.

Cons

You are watched with every move you make. Heavily monitered on all calls. Told what to wear even down to your shoes. Have to watch your paychecks. Cannot trust anything the company or supervisors tell you. They are nothing but liars and lazy.they even monitor how long and how many times you go to the bathroom. Open door policy is a joke. Supervisors will tell you if you don't like it there is someone else waiting for your chair. Don't ever expect to move up. Supervisors will not help you. Don't expect to be trained properly its a joke. I only stayed for the check.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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AAA The Auto Club Group Response
3d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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