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AAA The Auto Club Group

Engaged Employer

Don’t apply here - Customer Service Representative AAA The Auto Club Group Employee Review

1.0
Jun 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Working for a well known company who helps pay for training and licensing.

Cons

Everything! Constantly pressuring to refer and hit goals even during the pandemic. Micromanaging everything from breaks, hold time and how much time you spend to send emails or IM in a team chat. During the pandemic they didn’t offer assistance for workers. They “allowed” us to use the next years sick time and vacation if we needed time off for Covid. Supervisors took weeks off but we couldn’t get reasonable time if sick or dealing with loss during the pandemic. If needing help supervisors were never available and always in meetings. Even when trying to apply for a medical leave I would have to jump threw hoops and work with a 3rd party company to get my time approved which I never got paid for my medical leave for February 2020. They just expect everyone to go above and beyond for minimal pay and hit ever goal or threaten to write you up and fire you. It was mentally exhausting working for this company and they always had something negative to say about my work. They also never to accountability if other departments didn’t not follow guidelines or LAWS! I was expected to help other departments when that I was never trained in. Overall I stayed almost 4 years and realized during Covid they did not care about us as workers but as long as we made them more money it was forgiven. Please save yourself and do not work here in any department!

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AAA The Auto Club Group Response
4y
Thank you for providing your genuine review. We appreciate your many years of service and value your feedback about the pros of our work environment and what areas there are opportunities for growth. If you have any recommendations on how we can improve the process areas of training or management, please feel free to email HRFeedback@aaamichigan.com.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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AAA The Auto Club Group Response
3d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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