The culture in the call center is poor. The job is high stress low reward. - Customer Advocate AAA The Auto Club Group Employee Review

Good pay. Great colleagues. Opportunities to travel. Good training.

Have to work some Saturdays

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.