Couldn't do it anymore - Insurance Customer Service Representative AAA The Auto Club Group Employee Review

Sometimes heavy call flow due to them being understaffed. Customers call with a lot of issues due to a bad system. Customers are often 60 to 95 years old and expected to sign electronic signatures for EVERYTHING. Frequent rate increases that lead to upset customers and stressful phone conversations. A focus on sales and AAA memberships over actual customer service. A Saturday schedule if you don't sell enough memberships and Saturday afternoon are always busy with customers holding for 10 to 25 minutes. NO ACCESS to underwriters over the phone email. Sales goals include memberships, credit cards, cross selling, and now auto loans. No time after calls to complete tasks and make notes. You're expected to make notes and complete tasks while the customer is on the phone. Customer service OSAT can be affected by things that are not in your control.