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AAA The Auto Club Group

Engaged Employer

Company has become horrible - Insurance Agent AAA The Auto Club Group Employee Review

2.0
Nov 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Fully remote work from home is the ONLY Pro.

Cons

When I started ACG prided itself on caring for its employees and it showed. As of late, they have decreased our commission, by about $1000 a month…2 months before Christmas. They have also restructured other commissions where you have to work 3 times as hard to break even with what we were currently making. Giving us a $.50 hourly raise, as if that would make a difference. The pay is not able to meet the cost of living, let alone have any additional funds for things like Holidays. Forced to do week long trainings, off the phone, and not get commissionable units during that week. Which is how we are to make any decent money. Literally setting agents up for failure.

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AAA The Auto Club Group Response
2y
Thank you for providing feedback about your personal experience with our company as an employee. Your feedback helps us improve our employee experience and processes. If you'd like to provide additional feedback about your experience, please email talentacquisition@acg.aaa.com. We look forward to hearing from you.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits light calls

Cons

Long call time and short breaks

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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AAA The Auto Club Group Response
3d
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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