Pros
Competitive salaries, and there are some very nice people working in the trenches.
Cons
Upper management has no idea what lower management is doing and they don't appear to care. I've never been micro-managed to this extent, and I've worked in Customer Service for the last 20 years. If you enjoy being treated like a child, by all means, go work there. Many promises were made for opportunities for advancement and working closely with sales and the customers to serve them well, but you are constantly clothes-lined by petty bureaucracy. They seem to reward people for being nasty and condescending. It's a very negative and depressing work environment. You only hear from Upper Management with "bad news", there is no acknowledgement for good work. Lower Management is clueless as to how to manage a team.