Customer Care Representative - Customer Care Representative ABC Fitness Employee Review

5.0
Jul 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Monday - Friday only, very rare Saturday work. Paid training, continuous up-training, they provide the computer equipment and take care of any upgrades, Good pay, good benefits, bonus incentives.

Cons

To take any time off you have to request at least two days in advance, and you have to have PTO time to cover it, or it will count against you. You can't just "call-in" for a day spontaneously. Some of the procedures need to be updated so they are quicker, especially when dealing with an upset caller.

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ABC Fitness Response
10y
Thank you so much for taking the time to give us feedback. We always want to improve our team members, and our clients and their members experience. This is good solid feedback that we can talk about and look at the best possible ways to improve it. If you would like to talk further, please feel free to reach out to me. - Bill Murray chro@abcfinancial.com

Explore other reviews about ABC Fitness

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The team culture here is truly outstanding, everyone is incredibly welcoming and goes out of their way to make new members feel included from day one. The collaborative atmosphere makes it easy to ask questions and get support, regardless of your role or experience level. People are genuinely kind, approachable, and eager to share their knowledge. It's a great environment for learning and growing, especially as an intern.

Cons

Everyone on the team is extremely busy, which means projects can sometimes lack clear structure or defined goals. It can be difficult to get dedicated time from mentors or leads to move initiatives forward, so projects may feel somewhat ambiguous or slow to progress. Being proactive is a must, as things can get lost in the shuffle when everyone has a lot on their plate.

4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Training and development are on going and useful.

Cons

None that I can speak of

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