They have outdated programs with outdated equipment for WAH agents. They do not trust the WAH employees and are too rigid with adherence. Most of the agents have worked from home previously so they are already self-disciplined, The expectation from new agents is too high. They need better trainers and also need The agents do not feel like their supervisors support them and that makes the agent less likely to honestly express their opinion. They sacrifice their agents peace of mind and belief in themselves always saying they want the best costumer service available.