Ridiculous ... But Seriously... - Customer Service Representative ABC Fitness Employee Review

This is "that company" that is stuck in the 80's- 90's Middle Management Mindset. Anyone who gets a 1/2 step promotion thinks they rule the school! Their "MEH-TRICKS" as they pronounce it is all they care about. Not if you satisfy the customer, not if you resolve a complicated issue.. just that you took too long on the call. Their QA is laughable. Not able to finish the mile and 1/2 long script because an angry customer hangs up on you and doesn't let you do the 20 paragraph closing? BIG FAT ZERO! No customer focus at all. Just numbers. They seriously think that ever call should be identical and take the same amount of time, have the same outcome, etc. How ridiculous can they be? Silly and unprofessional. Those "in charge" are simply rude. No other way to put it. While in training, one "side-chatted" me to say she "heard something in the background". I let her know that was impossible, but she went on a rude rant anyway. Come to find out, she did the same to everyone who shared that day. Apparently, it was HER headset buzzing. What a professional! LOL