Ok - Customer Service Representative ABC Fitness Employee Review

3.0
Jun 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Monthly and daily bonus up to $350. End of year bonus. Can choose your shift as long as your metrics and attendance are good.

Cons

You are constantly cursed out by members. Not able to advise to callers to refrain from foul language. Calls are very robotic due to scripts. Calls are scored by computer system, if scripts are not said verbatim you loose points, which means less bonus. If you talk fast or slow the system will not score you correctly. Nepotism.

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ABC Fitness Response
7y
Thank you for taking the time to leave your review. We would like to discuss your concerns further, please reach out to us at hr@abcfinancial.com. We look forward to hearing from you soon. - People Operations

Explore other reviews about ABC Fitness

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The team culture here is truly outstanding, everyone is incredibly welcoming and goes out of their way to make new members feel included from day one. The collaborative atmosphere makes it easy to ask questions and get support, regardless of your role or experience level. People are genuinely kind, approachable, and eager to share their knowledge. It's a great environment for learning and growing, especially as an intern.

Cons

Everyone on the team is extremely busy, which means projects can sometimes lack clear structure or defined goals. It can be difficult to get dedicated time from mentors or leads to move initiatives forward, so projects may feel somewhat ambiguous or slow to progress. Being proactive is a must, as things can get lost in the shuffle when everyone has a lot on their plate.

4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Training and development are on going and useful.

Cons

None that I can speak of

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