Lack of management support, remote employees that are new to the company and have not worked at the main site are not treated equally. The company's policy and rules are not good. You can get occurrences for everything which affect your incentives. Back to back calls only 45 seconds for an after call and sometimes you could be working on something and the RTA person would throw you into a call even if you are on a 45 second after call, which will knock you out of the work you were performing. Then you will get into trouble for not completing something. Terrible!